Status of Your Order
After placing an order for a translation, you can check your order status and view your printing or tracking code here. Please allow 1-2 days for your order to appear. To locate your order, enter the ‘Email Address’ and ‘Order ID’ you provided during the ordering process. This information is also available in the payment confirmation email. If you cannot find it, please contact us here or regularly check your inbox and spam folder for an email from us.
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Questions? Suggestions?
The DriveJapan team is here to assist you throughout the ordering process and beyond.
We guarantee a response to your inquiries within 24 hours.
For urgent questions while you’re in Japan, we prioritize these requests and aim to address them within a few hours, with a maximum response time of 12 hours.